Dear Esther is a game offered by Sumo Digital Ltd (“we” or “us”). This policy covers how we treat the information we collect and receive from users of Dear Esther (“users” or “you”).
The terms “Dear Esther,” the “game” or the “app” refer to the game Dear Esther across all devices and platforms.
Information We Collect
Information you provide us with your consent
Support Requests: You may have the option of providing us with an email address in the event you initiate a support request. If you provide us with an email address in this situation, we will only use it to contact you with regard to your support request and will remove it from our system at your request.
Information We Track
When you use different features of the game, our automated software and tools may collect certain anonymous usage information for the purposes of supporting our internal operations and improving the game, as described below, for example, crash logs; and information about what parts of the game you have accessed, how much time was spent on each screen, etc.).
How we use the information we collect
As noted above, you may receive email from us related specifically to a customer service request you initiate.
We use data we collect to support our internal operations and improve the game, for example improving the quality and design of our services; to identify, analyse and fix bugs and improve app performance; and to create new features, promotions, and services by storing, tracking, and analysing user activity, preferences and trends.
Occasionally, we may share non-personal, anonymized and/or aggregate data with third parties such as sponsors or academic researchers who are conducting research involving the game.
In addition, we may disclose your information to the extent that we are required to do so by law (which may include to government bodies and law enforcement agencies); in connection with any legal proceedings or prospective legal proceedings; and to establish, exercise or defend our legal rights (including providing information to others for the purposes of fraud prevention).
If we are involved in a merger, acquisition, or sale of all or a portion of our business or assets, the information we hold may be included as part of that sale, in which case you will be notified via email and/or a prominent notice on the Website of any changes in ownership or use of your information, and any choices you may have regarding that information.
As a convenience to our users, we may provide access or links to, or integrations with, third-party sites, services and content through the game, for example to social networks; or services provided by your device manufacturer, gaming platform, digital marketplace, device vendor or operating system provider, (collectively “third-party services”). Those third-party services may be able to collect information about you, including information about your activity in the game, and they may notify your connections about your use of the game, in accordance with their own privacy policies.
Viewing, changing, correcting and removing information we have about you
You may obtain a complete record of any personal data we have about you by submitting a request to email@example.com. If upon your review, you determine that your personal data is incorrect or incomplete, you may notify us of the issue at firstname.lastname@example.org and we will correct the errant data.
You may withdraw your consent to provide us with any personal data you have previously consented to provide us with and request that it be removed from our system by submitting a request to email@example.com. At the time you make the deletion request, you may also obtain a copy of your personal data by so indicating along with the deletion request. If you make a deletion request, we will remove the personal data from our live system and disable your user account. Please note that due to technical, legal and regulatory requirements, your personal data may persist in archives and backups even after we have removed it from the live system.
How to contact us
Sumo Digital Ltd
Unit 32 Jessops Riverside,
800 Brightside Lane